The nature of effective quality management involves identifying root causes of problems and taking proactive steps to prevent quality problems before they occur. At Cushman & Wakefield, we believe the critical ingredients of quality management include a strong corrective action and preventative action process, consistency and an attitude of caring. To ensure that our tenants receive fast and efficient service, service requests can be placed online via Building Engines.
Cushman & Wakefield utilizes an Internet based system, Building Engines, to manage the workflow of preventative and curative maintenance. The property management office will provide each tenant contact(s) with login information.
Highlights of the Building Engines system include:
- Building Engines is designed to track requests from initiation to final completion.
- Building Engines' design consists of multiple layers of access control, personalized menu views.
- Building Engines provides a complete audit trail and activity history.
- Routine service requests are handled during building hours; 5:30 AM to 6:30 PM.